The research project ‘Siemens Service Factory’ accompanies the development of the IT service framework at Siemens AG. The aim is to ensure development quality and structure the development of new IT services at Siemens AG. The Chair of Information Systems, Innovation & Value Creation, provides methodological and conceptual support in the development of the service framework and regularly provides impulses for the implementation of the IT service framework as well as for the subsequent embedding of this framework in the context of the strategic goals of Siemens AG. A holistic approach is pursued, taking into account the entire IT service development process, in order to ensure long-term and continuously structured IT service development processes.