Tag: Service Systems

Julia Jonas, Albrecht Fritzsche and Kathrin Möslein are co-authors of the new special research paper in the Journal of Service Management Research. The paper presents the views of leading international scholars on the digital transformation and service management. In their commentaries, the research...

Insurance is a well-established form or risk-sharing among peers. The digital transformation, however, enables new ways of sharing which go beyond everything that the insurance industry has so far addressed. Albrecht Fritzsche and HHL’s Thomas Zwack study the state of the art of innovative peer-to-p...

Am 03.08.2017 kamen die Forschungs- und Praxispartner des vom BMBF geförderten Projekts SmartDiF - Smarte Dienstleistungsfabrik (www.smartdif.de) zu einem Anforderungsworkshop für Tools zur Prozessverbesserung zusammen. Nach einer kurzen Einführung in den betrachteten Prozess des Schmiermitteltausch...

Am Freitag, den 28. Juli 2017, wurde im Rahmen des vom Bundesministerium für Bildung und Forschung geförderten Projekts SmartDiF (www.smartdif.de) Teile der „Werkzeugmaschine 4.0“, einem Innovationsprojekt der Schaeffler Technologies AG & Co. KG, an die digitale Plattform „MindSphere“ der Siemen...

How can IoT product-service systems be designed to optimize value generation for all stakehodlers? Boukhris, Fritzsche and Möslein suggest the COSUP method. Aida Boukhris of Wi1 presented the method at the 50th CIRP conference on manufacturing systems in Taichung, based on experiences collected...

Organised as an interactive and interdisciplinary workshop, the 2nd Service Systems Forum took place in Venice in the historic Palazzo Pesaro-Papafava, from June 12-13. Dr. Dr. Albrecht Firtzsche and Dr. Julia Jonas did not only present some of their research at the Forum, but also engaged in and en...