Marc Stickdorn
Dipl.-Kfm. Marc Stickdorn
Doctoral Student
Lange Gasse 20
90403 Nürnberg
School of Business, Economics and Society
Chair of Information Systems I, Innovation and Value Creation (Prof. Dr. Möslein)
Lange Gasse 20
90403 Nürnberg
- Phone number: 0911-5302-95880
- Email: marc.stickdorn@fau.de
- Website: https://www.wi1.rw.fau.de/person/marc-stickdorn/
CEO, ExperienceFellow
Marc Stickdorn helps organization to incorporate service design in their structures and processes. He is an adjunct professor for service design and innovation at various business and design schools and in 2010 he published the award-winning book “This is Service Design Thinking” together with Jakob Schneider. In 2012 Marc co-founded smaply, a web-based software to visualize customer experiences, and in 2013 he co-founded ExperienceFellow, a tool to research customer experience through mobile ethnography.
Publications
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A mixed methods stakeholder satisfaction study of sports events based on the case of the 2016 international children’s games
In: Journal of Convention and Event Tourism (2021)
ISSN: 1547-0148
DOI: 10.1080/15470148.2021.1908921